This part came out of the window located on third pic.

Quick Learner from WA
How can I get and replace this part? 
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2 Replies
Emily
Emily from SWISCO
SWISCO
Expert

Thank you for reaching out to us. We're happy to look into this. We would also like to see an image of the inside of the balance’s metal channel, where the innerspring connects to the pulley mechanism; this connection is located in the middle of the channel. Your balance appears to be damaged, so you'll have to use an undamaged version as a reference. 

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