This part is broken

Question

This part is broken on my other window with spring showing . Looks like a pig tail. I can't get my window closed. I don't know manufacturer nor find a number.

Emily · Accepted Answer

Hi there!

It sounds like you need new coil balances. We'd be happy to help but we'll need to see an undamaged pivot shoe removed from your window to compare to our inventory. If we can identify the pivot shoe, that will tell us the coils and accessories that you'll need.

Thank you!