Top Bar Guide

A quick learner says:
I reordered and received part #39-448 recently.

The part (left below) is different than the part (right below) yet it has the same part number that I received in 2020. (see order history below).

The 4 columns in the new part are longer than the previous part and wont allow the window to close.

The part I received in 2020 is 9/32" deep and all the other dimensions are the same as those in your diagram

This is a mystery because the part on the right side in my photo is the part 39-448 I ordered in 2020. I know this for sure because this same part broke again.

Thumbnail of the uploaded file named IMG_9467.jpg
Thumbnail of the uploaded file named IMG_9466.jpg
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Emily from SWISCO responded:

Hello!

That's odd. These parts should be interchangeable. I'm afraid we've never heard of the new version's depth getting in the way. The only other option we have is our 39-417. Look over the dimensions and see what you think.

SWISCO 39-417 Tie Bar Guide
SWISCO 39-417 Tie Bar Guide
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