Top Cap For Balance

A contractor from St. Petersburg, FL says:
June 1, 2021
Pls see attached photo of a part I need for a Simonton Single Hung Window. The clip is retained at the top with the top cap wedged into a clip on the frame. I believe the product code is 19-005. I checked the measurements from your website and they appear to match. However maybe you can cross reference the part directly to a Simonton window. The window has numbers under a bar code that read: 902878/02. 37.00 76.500 B5SH. Two of the numbers are sizing dims.
Thumbnail of the uploaded file named 035A3C8C-9E2D-4758-A9F0-116C6510C8F3.jpeg
A contractor from St. Petersburg, FL says:
June 2, 2021
After removal of the coil balance I also realized it is broken and I need a replacement for it as well.
Thumbnail of the uploaded file named 3E3BF705-1A71-4D4A-B6FF-C38E84F9A63A.jpeg
Thumbnail of the uploaded file named 321C4805-9113-4A8A-ABD5-38743A2E24B7.jpeg
A contractor from St. Petersburg, FL says:
June 2, 2021
Balance channel is 37" long, 1/2" wide, 9/16" deep. Spring is 3/8". Photos show broken cable on pulley as well as the top and bottom caps. Thank you.
Thumbnail of the uploaded file named 5A63ED58-4D22-4534-9526-81FAA0635304.jpeg
Thumbnail of the uploaded file named 278E39E9-AA0B-4ED5-A813-C1D7C013A122.jpeg
Profile picture of Casey
Casey from SWISCO responded:
June 4, 2021

Hello,

With this combination of attachments, you could have either an S380-37 or S385-37 channel balance. You’ll need to measure as shown below. The Series 380 has a 1" bottom attachment, and the Series 385 has a 1-3/32" attachment. You'll also need to locate the stamp code on the metal balance channel to choose the corresponding strength option. 

Thank you and let us know if you have any other questions or concerns.


Comparison of the S380 and S385 balance shoes.
Comparison of the S380 and S385 balance shoes.
Channel Balance Top, Winged
Channel Balance Top, Winged
19-005
$0.74
Winged Channel Balance Shoe, 7/8" Depth
Winged Channel Balance Shoe, 7/8" Depth
15-029
$0.82
How to Replace a Channel Balance Attachment
How to Replace a Channel Balance Attachment
VIDEO
WATCH >
Classifying Channel Balance Fittings
Classifying Channel Balance Fittings
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.