Top Sash Guide

Handy Person from Alta Loma CA

Feb 11, 2021 5:23 pm

I need 4 new top sash guides, 4 balancer clips and one 2740 balancer.
The top flat plastic part is 3/4" wide, overall height is 1 5/16, and the lower portion of the guide is about 1/2". Window is 20 years old and made by Pacific Window.

1 user uploaded image

5 Replies

Bob from SWISCO

Feb 15, 2021 12:41 pm

For the Top Sash Guide, you may need either our 18-108 or 18-196. Compare both with your old guide to see if either matches up. For the balances, I am afraid that stamp code doesn't tell us its identity, just its spring strength. Please remove the balance from the window and show us the nylon fittings on either end. See the video below for details.

Handy Person from Alta Loma CA

Feb 21, 2021 6:53 pm

I removed the top sash guide to get a better measurement and found pat of the top of the guide was broken off. Fortunately, one of the other windows still had a sash guide that was in pretty good condition. I have attached photos here. From my measurements the top of the sash guide is 3/4 inch wide, the overall length is 1 7/16 inch and the bottom of the sash guide is 1/2 inch. The center of mounting screw hole is 1/4 inch under the the underside of the top plate. The 18-108 was way too big for the window channel. Can I send these back for credit towards new sash guides.

2 user uploaded images

Home Owner from Alta Loma CA

Feb 22, 2021 3:41 am

I was looking at the 18-036 which looks to have the same dimensions as the one on my Pacific Window. The only problem is the mounting hole is in the lower half of the guide and my mounting hole is in the upper part. Is there a guide like the 18-036 with the mounting screw in the upper area?

Bob from SWISCO

Feb 22, 2021 11:26 am

Sorry to hear the 18-108 didn't work for you. Yes, view our Return Policy here. As far as the correct Top Sash Guide, if the dimensions are exactly right, then yes, we think the 18-036 is the closest match we have. You would have to drill a hole in the top portion to get it to work for your window. Let me know what you think.