Top Sash Guide

A home owner from Florida says:
I just bought a pair of S380-30 (option 2920) balances thinking this was my problem. The balances did not engage with the sash when lowered. Now I learned the the Top Sash Guides were broken. The enclosed photo is from an adjacent window. The Sash Guide is 1 3/4 inches long and 5/8 inches wide. Can you suggest a replacement part ?
User submitted a photo of a top sash guide.
Profile picture of Tom
Tom from SWISCO responded:
Thanks for posting. This looks like our 18-161. Check it out and see if you agree.
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