Top Sash Guide

A home owner from Florida says:
I just bought a pair of S380-30 (option 2920) balances thinking this was my problem. The balances did not engage with the sash when lowered. Now I learned the the Top Sash Guides were broken. The enclosed photo is from an adjacent window. The Sash Guide is 1 3/4 inches long and 5/8 inches wide. Can you suggest a replacement part ?
User submitted a photo of a top sash guide.
Profile picture of Tom
Tom from SWISCO responded:
Thanks for posting. This looks like our 18-161. Check it out and see if you agree.
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 4-7 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at 856-317-6263 or at help@swisco.com.