Top Sash Guide Help

Quick Learner

Mar 5, 2026 1:49 pm

I need help with finding a sash guide to replace the ones I have. I know that the 17" 16B Series 800 channel balance will work, but I can't find the exact sash. Any guidance would be greatly appreciated.

5 user uploaded images

10 Replies

Tom from SWISCO

Mar 10, 2026 11:58 am

Thanks for reaching out to us. We don't currently sell this top sash guide, but please give us a little more time to look into this and we'll get back to you ASAP.

Tom from SWISCO

Mar 11, 2026 11:24 am

Hello! Just wanted to let you know that we were able to track this part down and are currently working on making it available. I will notify you here as soon as it's in our catalog and ready for you to review.

Quick Learner

Mar 11, 2026 2:06 pm

Thank you!

Quick Learner

Mar 17, 2026 11:23 am

Any updates?

Tom from SWISCO

Mar 18, 2026 11:24 am

Yes, as a matter of fact I just received word this morning that we have found this top sash guide and are currently working on adding it to our inventory. We will let you know as soon as it's available in our catalog for you to review.

Tom from SWISCO

Mar 23, 2026 3:08 pm

Thanks again for waiting. Please see our new 18-209! This is now available in our catalog for you to review and purchase at your convenience.

Quick Learner

Apr 8, 2026 10:56 am

We purchased the top sash guide and the balance is not working.

1 user uploaded image

Quick Learner

Apr 8, 2026 12:12 pm

Please see attached photos. The balances do not appear to be functioning properly.

3 user uploaded images

Tom from SWISCO

Apr 9, 2026 8:22 am

I'm sorry to hear that you're having trouble. Can you go into more detail? What exactly does "not working" mean in the context of your project? What is the precise issue you're having?