Top Sash Guide and Channel Balance Help

A quick learner from Houston, TX says:
March 24, 2020

Series 710SH AAMA/NWWDA 101/I.S. 2-97 H-R40-48x84

The spring broke.

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Bob from SWISCO responded:
March 25, 2020

Thanks for posting. Can you remove the channel balance from the window and show us pictures of the nylon fittings at either end? A picture of the stamp code would also be helpful. For your Top Sash Guide, start by looking at our 18-174. See if the dimensions match; if not, please show us an undamaged version of the guide. Thanks.
5/8" Top Sash Guide, Alenco
5/8" Top Sash Guide, Alenco
18-174
$1.96
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