Top guide pieces

Question

Hello there. We want to replace the top guide parts on our windows, but can't seem to remove the window to get to them. We watched your video, but our window doesn't come out so easily, once the spring balance is held in place by the clip in the window track.

We think the top guide piece is the seasonall, but are not sure. Our window latches are Nuprime.

Thanks for any help.

William and Julia

User submitted image of their window hardware.

Tom · Accepted Answer

Thanks for posting! You definitely need a top sash guide, but I can't tell what you need from this picture. The only way to know for sure is to remove yours and compare your style and dimensions to all those we show here.

As for why you're having trouble removing your window to begin with, I'm not sure why. Once the channel balance catches on the take out clip I see in your first picture, the sash should just come out. What problem are you running into specifically?