Casey from SWISCO responded:
June 8, 2018
Hello, we can certainly identify your part. Take a look at our 18-179 top sash guide. Compare it to what you have now and let us know what you think. You can watch the video below for installation help. Good luck with the repair! |
Paul from SWISCO responded:
June 14, 2018
I'm sorry I missed that! The top hole for for this top sash guide is screwed in, but the bottom looks like its for an aligner pin sticking out from the sash frame. To remove the broken top sash guide, you first need to remove the top screw, then slide a flat head screwdriver under the guide at the bottom to force the clip off from the sash pin. |
Tom from SWISCO responded:
May 11, 2020
That is unfortunate. I'm not sure what the manufacturer was thinking, installing this top sash guide this way. I guess they thought that when it breaks, you could just buy a whole new window for hundreds of dollars instead of this tiny little piece. Either way, I'm not sure what the solution would be. I highly recommend contacting a local contractor familiar with windows in your area. They may know what to do. |
Tom from SWISCO responded:
May 28, 2020
Thank you for the confirmation! I'm so glad you got it to work. Please let us know if we can be of any help to you in the future. |