Top sash guide

A home owner from Florida says:
February 17, 2019
Hi. I need top sash guides for my mark 40/50 hp windows, also h-lc35-53x96 is indicated. which top sash guide do I need? Also, I look at your instructional video and it looks like my balance rods did not rise to the top as shown in your clip. How do I proceed in that case?

Thank you.
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Paul from SWISCO responded:
February 19, 2019

Ok first things first. Send us a couple photos of the top sash guide removed from the window, with measurements. As for the balances, are you trying to remove them? 
A home owner from Florida says:
February 19, 2019
I'd need to remove the window to get at a whole top sash guide (the ones I want to replace are shattered bits of plastic). Can you share a link with me on how to remove the window?

I don't necessarily want to replace the balance rods but if they don't rise to the top when the guide breaks does it mean they need to be replaced?

Thank you
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Tom from SWISCO responded:
February 20, 2019

It doesn't matter if the balances rise up after the top sash guide breaks. Sometimes it happens, sometimes it doesn't. All that means is that your top sash guides don't have enough broken off to let the balance sneak past it. Something is still holding them down. They probably don't need to be replaced.

As for removing the sash, see the video at the end of this post. This outlines the proper method of removing the sash for this kind of window.

When you show us a picture of your top sash guide, please make sure it's one that isn't damaged. We won't be able to ID what you have from a broken guide. We will need a photo showing the front and then another photo showing the side. Think of it like a mug shot. With that information, we'll do our best to find a good match.
A home owner from Florida says:
February 21, 2019
Hi, here are 3 photos of the sash guide I need to replace and also a photo of the bottom latch which I also need a couple of.
Thanks
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Tom from SWISCO responded:
February 25, 2019

Thanks for getting back to us. The top sash guide looks similar to our 18-166. I would just go over our dimensions to be 100% sure. 

As for the latch, it's harder to say. These aren't made that much anymore. The only types we carry at this time can be found on this page. Look over what we have and see what you think.
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