Top sash guide for Series 380 balance

Quick Learner from Pinellas Park, FL

May 29, 2018 7:51 am

Attached is a photo of the part I am trying to replace on the window, I need two total. It is located where the top series 380 shoe bracket attaches - the part that is screwed in the window. As you can see, the white plastic part is broken, on both sides of the window. Can you please help identify this part and place an order for two of these?

1 user uploaded image

4 Replies

Casey from SWISCO

Jun 1, 2018 9:22 am

Hello,

It's a little hard to make out what your top sash guide looks like. Do you have a similar window where the top sash guide isn't broken?

If so, try sending us another picture and we'll do our best to point you in the right direction. Thank you!

Quick Learner

Jun 5, 2018 7:12 pm

Hello and thank you Casey. I appreciate the assistance.

Per your request, attached is a photo of the broken and an unbroken sash guide so you can compare the difference. I hope this helps!

If you can find it, I am definately interested in purchasing so that I can finish installing the Series 380 balance you previously sent.

Thank you!

Casey from SWISCO

Jun 8, 2018 1:36 pm

This is very similar in design to our 18-180 top sash guide. Just be sure to look it over to be sure the dimensions match up.