Top and bottom rail for mirror Closet doors.

A home owner from Gaylord, MI says:
I need to know if can get the top and bottom rail for my closet doors, the top rail is 3 3/4 in wide and 1 1/2 deep, the bottom rail is also 3/34 wide, both rails need to be 72" in length, and white in color.
User submitted photos of a mirror door track.
Profile picture of Tom
Tom from SWISCO responded:
Check out our 23-242 for the bottom rail and our 23-246 for the top. Let me know if these could work as replacements for you. Thanks!
A home owner from Gaylord,MI says:
I received my order 499856. The top rail appears to be the correct one, but the bottom is not even close, please review the pics again and you will see the tracks are much wider than the part I received, please check your inventory to see if there is something I can exchange this part with.
Thank you
Profile picture of Tom
Tom from SWISCO responded:
I'm sorry the 23-242 did not work. Let's try to get to the bottom of this. Now, you say they are wider. Did you examine the dimensions we show for the 23-242 before you ordered? Can you also tell me exactly how much wider the 23-242 is compared to your track? Keep in mind that the most important dimension is the distance between the rails, not the total width. In the 23-242's case, the distance between rails is 1-5/8".
Dimensions for 23-242 Sliding mirror door bottom track
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)