Dave Sr. from SWISCO responded:
November 4, 2015
That's odd. I'm wondering if you had a different type of operator originally. We do have tracks to fit the 39-032, but they are surface mounted on the lower face of the sash. Tracks like the 39-504, which matches the style you have, are mounted to the bottom of the sash, but they cannot work with the 39-032. If you can, please send us some photos of your old operator and track and how they relate to your sash. Thanks!
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Dave Sr. from SWISCO responded:
November 9, 2015
This is very weird! You definitely chose the same operator I would have suggested, however I can't seem to find a dual arm operator in this style with a metal bearing at the end of the arm. Would it be possible to install a face mounted track like the 39-505 on the bottom style of the sash? Then you could use the 39-032 operator. The only issue is that you have to make sure you have the clearance on your window for the different style track. Another thought would be to swap out the nylon bearing for the metal bearing from the original operator.
In the meantime, could you tell me the age of the window, or when it was manufactured? That may give us some clues of what can work. |
Dave Sr. from SWISCO responded:
November 12, 2015
That sounds like a good plan. I agree that this is your best bet. I wonder if the original installers did something different when they installed the window, or if you just have a setup I've never seen before. Either way, let me know how it works out!
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Dave Sr. from SWISCO responded:
November 30, 2015
Thank you for the update! You're right, that was a bit of handy work, but it seems like everything worked out. Let us know if you ever need anything else.
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