Tom from SWISCO responded:
June 29, 2020
Thanks for reaching out to us. It sounds like you need two 18" long channel balances, though each has a pretty specific stamp. Can you confirm the exact weight of the sash in each case? That will allow us to determine how these springs need to be calibrated. You also said that the 19-018 is similar but a different size. Can you tell me exactly what size yours needs to be? Can you also show me a picture of it? |
Tom from SWISCO responded:
July 6, 2020
Thanks! That top fitting looks like our 19-041. That means your balances will need to be custom made, since the 19-041 doesn't come on any stock Series. I still need to know the weight of each sash supported by these two balance types. Please be as precise as possible, down to the ounce. I will also need to know how many you need. |
Tom from SWISCO responded:
July 7, 2020
Thank you! Please give me a little time to confirm the availability of this 17DS 29 balance and I'll get back to you ASAP. |
Tom from SWISCO responded:
July 7, 2020
Okay, we're all set on our end. I'll email you an order link and price quote right now for 2 balances according to these specifications. Please let me know if you had any other questions! |