Tom from SWISCO responded:
April 20, 2017
Hey, John. Just to clarify, you need a custom channel balance made with the 19-041 top and 15-005 bottom correct? You also want additional shoes and tops, as well as the materials to install them? When it comes to custom balances, we just send you a custom order link that sort of works as a temporary store page. You use this link to add the custom balance to your cart, then you can continue shopping for the other parts you need as normal.
Before we can make the balance, I just wanted to confirm a few details. First, can you confirm that the metal channel is 24" long? Also, how many did you need? Finally, I was thinking of using our 2375 stamp option. Two balances with this stamp can carry a sash weight of 37 through 40 pounds. I just wanted to give you a heads up that the stamp will be different. |
Tom from SWISCO responded:
April 21, 2017
Thanks, John! It makes us very happy to hear you're pleased with our service. We are of course happy to help. I'll go ahead and email you a custom balance link for two of these. You can expect it shortly.
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Tom from SWISCO responded:
May 16, 2017
Great news! Thank you for getting back to us with an affirmative, and of course thank you for doing business with us. If you ever need anything else, let me know.
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