Tribeca thumb latch replacement parts

A home owner from Central Florida says:
What other internal part should I replace besides the Tribeca failed thumb latch which has become very loose? What is meant by an internal mortise you identify as a likely cause ?
Profile picture of Bob
Bob from SWISCO responded:

Thanks for writing in. The mortise lock is the latch within the door that the 82-043 Tribeca Lock lets you flip to lock the door. If you're uncertain whether you need to replace this or not, I'd remove the Tribeca Lock from the door and then try 'manually' flipping the mortise lock with a slotted screwdriver. If it works, then you know you only need to replace the thumb latch. If it can't flip, then you might need to replace the mortise lock as well. See either our 82-037 or 82-242. Compare both with your old mortise and see if one of these is what you're looking for. 

VIDEO
WATCH >
How to maintain a sliding glass door
How to maintain a sliding glass door
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.