i recent purchased a 39-031 and started to replace it. The roller on the new piece it taller than the original (my original is metal only and not as "high" ? and would not fit into the track. the track is also on the bottom of the frame not on the face -- did truth reddish its products?
is there a different operators than the 39-031
the markings on the long arm ? 40753
short arm ? 20810 and 31538
Everything matches except the roller.
Trouble with 39-031 Roller
Home Owner from massachusetts
Aug 18, 2021 5:06 pm
3 user uploaded images
3 Replies
Tom from SWISCO
Aug 24, 2021 12:40 pm
I see what you're talking about here. That is quite odd. Truth must have made this, since you have it, but it's not something I'm personally familiar with. Please give us a little more time to look into it and I'll get back to you ASAP.
Dave Sr. from SWISCO
Aug 25, 2021 11:25 am
We aren't able to get a version of our operator with that skinny steel wheel, unfortunately. However you still may be able to get ours to work if you can install a 39-505 track on the sash. These just screw onto the face. The only concern I have is whether or not you have room, so you'll have to check that beforehand. See our dimensions below.
Alternate view of 39-505
Profile view of 39-505
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