Dave Sr. from SWISCO responded:
December 12, 2018
It sounds like the inside spindle the activates the lock mechanism isn't lining up with the inside handle. It might have come askew or was not correctly installed to begin with. I would try uninstalling it and reinstalling it to see if that helps. Another problem could be that the spindle simply broke. Unfortunately, it is no longer available by itself. We are only able to replace the complete lockset with our 40-057. I am sorry we cannot offer the spindle by itself. |