Troubleshooting

Question

I am trying to create a keyed entry so it can be unlocked and accessed from the outside.

I ordered and installed 82-317, however it can now only be operated by the outside key, that key can only be removed when in the locked position, and so once we remove the key the thumb-lock inside is stuck in the locked position, and the persons inside are locked in.

I only purchased the two inside and outside parts on top, not the inside "gear system".
I wonder if the existing inside part of the door should also have been replaced?
Again it works fine with the outside key, but the inside thumb-lock cannot unlock it once locked by key

I also wonder if I need the left one and not the right one

Tom · Accepted Answer

The 82-317 and 82-316 are definitely the right style locks for your door, so you're on the right track. It sounds like the one you bought was the wrong side, as you suggested. Note that "Left" and "Right" in this case is determined from the outside looking in and judged by the operating panel; that is, the door that you actually open and close.

Looking at your photos, it looks like your operating panel is on the left side, judging from the outside. That means you want the 82-316.