Trueguard mounted awing operator help

A quick learner from New Mexico says:
March 14, 2021
1. the first upstairs bedroom crank won't work to move window in or out. Gears stripped. Need order number as none on arm.

2. The upstairs bath pictures (1 and 2) the arm pin will not lock into the operator and the handle gears are stripped. Need the order number as none on arm.
Thumbnail of the uploaded file named upstairs bath window.jpg
Thumbnail of the uploaded file named upstairs baths window 2.jpg
Thumbnail of the uploaded file named upstairs bedroom left.jpg
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Tom from SWISCO responded:
March 16, 2021

It sounds like you need a new operator for both windows, and looking at your photos they appear to be the same type. See our 39-031 and 39-032 to start. Carefully review the dimensions we show for these products and let me know if they differ in any way.
EntryGard Dual Arm Operator
EntryGard Dual Arm Operator
39-031
$29.70
EntryGard Dual Arm Operator
EntryGard Dual Arm Operator
39-032
$29.70
Truth Hardware Operator Cover
Truth Hardware Operator Cover
39-107
$3.30
Truth Folding Crank Handle, 11/32"
Truth Folding Crank Handle, 11/32"
39-205
$11.70
Crank Handle, 11/32"
Crank Handle, 11/32"
39-114L
$4.42
Sill Mounted Awning Operator
Sill Mounted Awning Operator
39-348
$61.10
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