Good Afternoon -
When you turn the handle to close the window it feels like something is "stripped." It will not close the last four inches unless we push it from the exterior. This "stripped" feeling comes from the handle crank.
Thank you!
Sarah
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Tom from SWISCO responded:
May 12, 2020
Hi, Sarah. It definitely sounds like you need new operators. We can help, but there are a couple different types that might replace yours. In order to narrow it down, I need you to disconnect the arm from the track and show us what the end of that arm looks like. Thanks! |
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Tom from SWISCO responded:
May 13, 2020
Hello again. That is unfortunately not it. The arm you're focusing on in these photos is the hinge. From your original post, it sounded to me like your operator gears were stripped out. The operator is the mechanism above the hinge. It has two arms: one hinged arm that snaps onto a bracket at the bottom corner of the window sash and another long, straight arm that slides along a track. I need you to remove that long straight arm from the track so that I can see what's at the end of it. |
Well Tom. Here's hoping this works. In order to get the long straight arm off the track we'd have to unscrew the track from the window. I do see (and maybe you'll note) a number on the long arm. It reads 41012. I hope these photos suffice. BUT - I will take the track off the window if need be.
We have two windows with this issue. - I don't know if it makes a difference but they mirror one another - one crank is on hte left and the other right.
Thanks for your patience and help.
Sarah
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Tom from SWISCO responded:
May 14, 2020
Thank you! These pictures are perfect. I can clearly see the kind of slide this operator uses. I recommend our 39-253RB . The cover and handle are sold separately under our 39-452 . Your black slide looks to be in good condition so you can reuse that. It is our 39-529 . These just snap on and off the rivet at the end of the arm. |
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Tom from SWISCO responded:
May 15, 2020
Hey, Sarah. That would matter if you were interested in buying operators for both sides. The opposite-side partner for the part I recommended is the 39-253LB , as well as the 39-451 handle/cover combo (sold separately). I'm not sure what these buttons might be, even looking at your above photos. I can at least tell you with confidence that repair pieces for hinge assemblies are not something manufacturers like to provide separately. In my experience once something breaks off of a hinge, you need to replace the hinge entirely. We don't have an exact match for yours but I think you can use something like our 36-048 as long as you replace the top and bottom at the same time. The video below will clarify. |
