Truth Hardware

A quick learner from Monroe NJ says:
My condo is about 30 years old. I need to replace this hardware. I cannot open some of my windows. Hope you can help me. Thanks
Thumbnail of the uploaded file named 3F67CE28-0C17-473E-B6FC-C6D597F1331F.jpeg
Thumbnail of the uploaded file named 34422E03-513D-493C-BCCF-AD8C9733243F.jpeg
Thumbnail of the uploaded file named A9A12A1E-E5F2-4AEF-9403-7445465E4439.jpeg
Thumbnail of the uploaded file named 2D44D178-F18D-41A1-AD6D-EDFDF3250E75.jpeg
Profile picture of Emily
Emily from SWISCO responded:

When this worm gear comes out like you show in the picture, it means it cannot be repaired or replaced. You'll need a new operator. Could you please upload a photo showing the entire mechanism uninstalled?

A quick learner from Monroe NJ says:
How do I do that??
Profile picture of Emily
Emily from SWISCO responded:

Check out the video I've attached, it'll show you everything you need to know. 

Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 4-7 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at 856-317-6263 or at help@swisco.com.