Truth Split Arm Operator

A home owner from Alexander City, AL says:
Hi --- I bought a 25 year old house. The windows are in good shape with the exception that the casement hardware is not working -- I can open the window but not close them.

I not sure if it is split arm operator, the hinge, or both. For example, the black plastic piece is broken on the bottom which indicates to me that the hinge needs to be replaced.

I have 10 of these windows -- 5 LH crank and 5 RH crank.

First -- I can't identify the hardware by its number -- do you know if it is still available and do you have it? If not does truth make a new version that would substitute for this one?

Thanks
Larry
Thumbnail of the uploaded file named 20221105_101153_04.jpg
Thumbnail of the uploaded file named 20221105_101242.jpg
Thumbnail of the uploaded file named 20221105_101443.jpg
Thumbnail of the uploaded file named 20221105_101500.jpg
Thumbnail of the uploaded file named 20221105_101512.jpg
Profile picture of Casey
Casey from SWISCO responded:

Hello,

Take a look and compare the specifications of the 39-171 and 39-172 operators, as well as the 36-048 hinge set, to your original hardware. Thanks for posting! 

Connecting a casement window operator to stud bracket
Connecting a casement window operator to stud bracket
VIDEO
WATCH >
Anatomy of a casement window
Anatomy of a casement window
VIDEO
WATCH >
How to Replace a 2-Bar Hinge Set on a Casement Window
How to Replace a 2-Bar Hinge Set on a Casement Window
VIDEO
WATCH >
How to identify casement and awning operators
How to identify casement and awning operators
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.