Truth hardware low profile sash lock part no. 38-075

Quick Learner from Wisconsin

Apr 25, 2015 12:27 pm

I purchased 2 of these, unfortunately it only works for a single locking mechanism, not a dual locking mechanism. Is there a different part # I should have ordered as I don't see it on your website.

10 Replies

Tom from SWISCO

Apr 27, 2015 12:45 pm

There could be a lot of possibilities, but I don't know what you had originally. Could you show me a few pictures of your old lock side-by-side with the new 38-075? Can you also be more specific as to why the 38-075 didn't work?

Quick Learner from Wisconsin

Apr 27, 2015 7:59 pm

I tried to send this before but it must have been too big. The one on the left is the original(with the post in middle of gear) and the one on the right is the Truth hardware.

User submitted photo of their window lock.

Tom from SWISCO

Apr 30, 2015 2:03 pm

Thank you for your patience. We are still searching and I think we might have a lead, but can you first confirm how long that post is? I think it should be either 1/2" long or 13/32". Let me know!

Quick Learner from Wisconsin

May 1, 2015 8:45 am

The post is 1/2 inches long.

Tom from SWISCO

May 1, 2015 1:31 pm

Thank you! That's exactly what we needed to know. Please give us a little time to get this information together and we will get back to you as soon as possible.

Tom from SWISCO

May 7, 2015 9:37 am

Thanks again for your patience. We have found a possible match and are currently working on adding it to our catalog. I will let you know as soon as it becomes available!

Quick Learner from Wisconsin

May 7, 2015 8:37 pm

Excellent! I'm glad you might have a match. I'll be waiting to hear when I can order it.
You guys are the best company to work with....responsive, fast, extremely helpful. I'd be happy to recommend you to anyone, anytime.

Tom from SWISCO

May 27, 2015 2:00 pm

Alright, please see our new 38-170. I believe this is the lock you're looking for. If you have any other questions, or need anything else, feel free to ask. I would be more than happy to help as best as I can!

Quick Learner from Wisconsin

Jun 6, 2015 4:11 pm

You guys are the best!!! I received the parts and they fit like a glove. Thanks for going the extra mile. Greatly appreciated.