Channel Balance Question : SWISCO.com

Quick Learner from Fl.

Feb 5, 2024 10:10 am

Hello. Trying to find part #2930. Bsi. Window balancers..Is there a different part # now for that part. It is 30 inches long and half inch wide on top with those extra wing plastic on sides...thanks I'll keep looking Ray

11 Replies

Jasmine from SWISCO

Feb 5, 2024 3:47 pm

Hi Ray,

Thanks for reaching out! I am confident we have a replacement balance we can supply you with however, to be absolutely sure I'll need to see a photo of an undamaged balance removed from the window.

I am specifically looking to see a photo of the top and bottom plastic attachments from the balance. The stamp provided only indicates the weight range the balance can carry to support the sash. Unfortunately, it cannot identify the exact series needed to repair your windows.

Please let me know if you have any questions.

Quick Learner from Fl.

Feb 6, 2024 8:19 am

Thanks for responding..will get back to you ....halfadayray

Jasmine from SWISCO

Feb 6, 2024 10:12 am

I'm happy to help! Please send the information when you are able.

Have a great day!

Quick Learner from Fl.

Feb 13, 2024 4:50 pm

Hello. Gettin closer...if those 2930 bsi.with the 1 inch by three thirtyseconds rounded ends. By 30 inches work,I'll be needing 16 of them plus the sash caps which I'll get that info to you..the other photo of the other bottom is also 30 inches long.illbe needing four of those..the sash caps for those two windows seem different...I'll check it closer..thank you for your time and patience...will try and send two more photos of the sash end caps tomorrow if they'll upload..talk soon to confirm order...don't know why the pictures seem so blurry.Peace out. Ray

4 user uploaded images

Jasmine from SWISCO

Feb 14, 2024 9:07 am

Thanks for the photos. Your balances appear to be either the S380-30 with a 1" shoe or the S385-30 with a 1-3/32" shoe. The metal channels of these balances are 30".

To determine which series is needed for your window, double check the dimensions from the diagram below to confirm the depth of your bottom shoe.

You'll need to select the 2930 stamp option.

Comparison of the S378, S380 and S385 balance shoes.

Quick Learner from Fl.

Feb 14, 2024 2:13 pm

Hi. Think I have the correct balancers and have them in the cart...having trouble matching these top sash window guides..not sure if pictures came through.heres another one..if you can match it I need 16 of them.sent another picture earlier of a lighter colored one.not sure if you got that one.. I'll need 4 of those.I'd send another picture of it now but reinstalled it
If you didn't get the lighter colored piece picture let me know and I'll get a picture to you...thanks again Ray

3 user uploaded images

Quick Learner from Fl.

Feb 14, 2024 2:22 pm

Hi here's that other guide I spoke of..if you can match it up I'll be needing 4 of those. Thanks again

1 user uploaded image

Jasmine from SWISCO

Feb 14, 2024 3:19 pm

Hi Ray,

The top sash guide in your first set of photos reminds me of the 18-015 PGT Top Sash Guide. The guide in the following post looks a lot like the 18-161 Norandex Sash Guide.

To confirm if these are the correct replacements, carefully review and compare the dimensions shown below.

Alternate view of 18-015

Detail of 18-161

Profile view of 18-161

Quick Learner from Fl.

Feb 15, 2024 6:34 am

Morning. Thanks for all your help...I put in the order and we'll see how it all works out..Your web site and customer service are excellent and appreciated by this ol timer..Have a great day. Peace and love to ya. Halfaday

Jasmine from SWISCO

Feb 15, 2024 8:45 am

I'm happy to help! Please don't hesitate to reach out with any future hardware repair projects you might have.

Have a great day!