Trying to fix this but not sure what to replace

Question

Hi -
We would love some help identifying the parts needed to repair this window. The glass was replaced a couple of months ago.
Just recently the top window slides down.
Can you let us know which part we would need to buy to fix it?

Jasmine · Accepted Answer

Hello,

Thanks for reaching out! Since the glass was replaced in the window, there is a chance that it could have altered the weight of the sash or the balances may just need to be replaced.

I'm happy to provide you with a replacement recommendation for them but there are a few details I'll need before we can move forward. You'll also need to confirm the exact weight of the sash.

Additionally, if you are looking to replace the pivot shoe, I'll need to know the measurements for the width and the thickness of the shoe.

I've included a few video tutorials below for your review.