Hello,
We are having trouble identifying the attached balance bar, see pictures. It has the numbers 20 2 engraved on it along with RN BSI TJ. We can't seem to figure out the model or sizing. We need your assistance if possible. Thank you.
Unable to identify balance bar
Landlord from San Jose, CA
Apr 28, 2023 5:03 pm
5 user uploaded images
6 Replies
Jasmine from SWISCO
May 1, 2023 12:01 pm
Hey there, thanks for writing in! I am confident that we can provide you with a replacement balance, however, I'll need to see a better photo of the bottom shoe. I'll need to see the other side of the shoe so that I can see the hook on the bottom of the shoe.
Let me know if you have any questions.
Landlord from San Jose, CA
May 1, 2023 7:48 pm
I hope these pictures help. Let us know.
5 user uploaded images
Tom from SWISCO
May 2, 2023 11:57 am
Hello! Jasmine isn't here today, but I can help you out with this project.
This is an extended-travel type balance, named for its extra long cord. These unfortunately aren't a stock product so this will have to be a custom order.
Fortunately, your photos tell me just about everything I need to get started. The only thing I still need from you is a count: can you tell me how many you wanted to buy? Please note that our minimum purchase quantity is 2.
Landlord from San Jose, CA
May 2, 2023 1:14 pm
We want to order 2, how to we proceed forward?
Tom from SWISCO
May 2, 2023 1:43 pm
Great, thank you! What I'll do now is email you a purchase link and price quote that you can use to add that quantity to your cart. You can then checkout as normal.
Please let me know if you had any questions or wanted to make any changes!