Unable to lock the door from outside

Home Owner from Torrance, CA
Hi there,

I'm only able to lock the door from inside but not from outside. When attempting to unlock from outside, the key is moving but not the lock itself to unlock. Can you please check what I need to fix this?

Thank you,
Yan
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3 Replies
Emily
Emily from SWISCO
SWISCO
Expert

Hi there Yan.

Thank you for reaching out to us. It sounds like you're having an issue with the key lock. I recommend you have a look at the 82-310. Take a look at the specifications and see if you think you could adapt this to your exterior pull. 

Alternate view of 82-310
Alternate view of 82-310

Home Owner from Torrance, CA
Thank you!
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