Unknown manfuacture windows channel need parts

A home owner from 95008 says:
Hi there,
I have both window channel fell off the other day. I couldnt identify the manufacture but only something look alike model number 32 6 BU CMC at the metal part of of the window channel.

One balance top is broken. The other seems to be top sashe guides, both are broken.
Which parts can fit to my hardware?
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Tom from SWISCO responded:

Sure, if you only wanted to replace the top nylon fitting on your balance then you can use our 19-005. See the video below for instructions on how this may be done.

You may want to consider getting an all new balance, though. 
As for the top sash guide, can you show me an undamaged version? I'd like to see it from the front and side, like a mugshot. I'd also like to know its dimensions. Thanks!
A quick learner from California says:
Thanks for the update-
I unscrewed one of the broken sach guides-
In the image 2146, the top right corner is broken.
Dimensions are-
H: 1 1/2"
W: 5/8"
D: 3/8"

For the channel balance, why would you suggest replace the entire balance, instead of only the nylon fitting?


thanks.
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Tom from SWISCO responded:

I'm still not sure what this top sash guide may be. I'd really like to see an undamaged version, if possible.

As for why you might want a new balance, it's because when the nylon fittings break it's usually a sign that the springs aren't far behind. You may be able to squeeze a year or two out of these balances, depending on how often you use the windows, but I wouldn't bet on them lasting much longer. Just something to keep in mind.

A quick learner from California says:
Got it. Can you also provide me the link for compatible channel balance for replacement?

As to the undamaged sasch, I would need some help to take down the other window. Will send the picture tomorrow.
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Tom from SWISCO responded:

Sure thing! We already mentioned that you have the 19-005 top nylon fitting, but that's only half of the equation. This particular fitting works on a bunch of different Series. To narrow it down further, we'd need to see the bottom nylon fitting.

A quick learner from California says:
hi,
Sorry it took me awhile to get all the measurements.
i put the measurement all in the pictures and hope those are enough for you to identify the parts.

Once you identify the parts can you kindly give me a list of parts for purchase?

have a nice weekend!
Carole
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Tom from SWISCO responded:

Hey, Carole. This top sash guide is a bit weird. The closest match in our inventory is our 18-188, but the dimensions are still very different. I'm afraid I couldn't find anything better, though. There is no guarantee that it will work in your window. Sorry that we can't offer a closer match!

As for the balance, you're still showing the top nylon fitting. We need to see the bottom nylon fitting.

A quick learner from California says:
Hi Tom,
Here are more pictures and measurement of the window balance.I will take down the window and measure the sash one more time, see if I possibly did the wrong measure.
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Tom from SWISCO responded:

Perfect, thanks! Since the bottom fitting has a depth of 1", I recommend our S380-33 channel balance with a 3260 option.

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