Upper door frame of Andersen door

A quick learner from Troy, ny says:
My andersen sliding door on the bottom has a single raised "rail" for the rollers to slot over. But the upper doesn't. It looks like the upper rollers should roll in a groove. What is the deal?
Profile picture of Paul
Paul from SWISCO responded:
Andersen just has a plain u-channel at the top for the door to slip into. The roller just rides in the channel to give the door tension so it won't jump the track.
How to remove the old Andersen upper patio screen door roller
How to remove the old Andersen upper patio screen door roller
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.