Viking Window Ballast Replacements

A quick learner from Seattle Washington says:

I need ballast replacements for 2 Viking windows the length of the ballast is 26 inches the bottom clips are missing There is a marking of 2520. Do I need ballast for both sides of each window? I hope you can assist me.

Thank you very much

Bob 

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Tom from SWISCO responded:

Hello, Bob. I'm very confident that we can get you this balance, but it appears that your top nylon fitting has broken off. I'm afraid I'll need to see that before I can make a recommendation. Do you have an undamaged version we can see?

As for how many you need, every sash is designed to use one balance per side. There are very, very few exceptions to this and I see no evidence that suggests your window is one of those exceptions. 

A quick learner from Seattle Washington says:
Thanks for all of your help. Here are some more pictures. I will also need the plastic clips for the tops of the windows. Do you have those or do you need more pics?
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Tom from SWISCO responded:

Perfect, thank you! I recommend looking at our S395-26 to start out. This has a 19-005 top and 15-001 bottom nylon fitting, so as long as those match up then you should be good to go.

As for the plastic clips, that sounds like it might be a top sash guide. I'm not sure, though. If it is then we will definitely need photos; specifically of an undamaged part that shows us a clear view of both the front and side. Think of it like a mug shot. If I have that, I should be able to get you exactly what you need. We carry a ton of different kinds.

A quick learner from Seattle Washington says:
Hi Tom
Is it possible that my top sash, it looks like the 18-105 may be installed with both a screw and an alan wrench screw?
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Tom from SWISCO responded:

We don't have a product with the number 18-105. Did you mean the 18-015 ? If so, it is possible someone installed it using an alan wrench screw, though that definitely doesn't make things any easier. Window installers do all sorts of wild things, I stopped being surprised by stuff like that a long time ago. 

A quick learner from Seattle Washington says:
I think it's 18-009 but I cant get the broken ones off with a n alan wrench. Now I have to find someone who can remove the damn things!
Thank for all of your help by the way
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