Viking Window Part Replacement

Home Owner from San Francisco

May 19, 2023 5:31 pm

Hi Team - I would like to order one of the attached pieces for an older Viking window (Single moving window) The spring fell out of the piece in the picture. It's 28" long end to end. Thank you!

BTW - I started this process a while back but didn't complete it. My fault. Not sure if you have any records on file? or we just need to start over?

4 user uploaded images

6 Replies

Emily from SWISCO

May 22, 2023 10:04 am

Hi there!

I'm afraid I don't see a previous discussion under this email address so we will have to start from scratch. We can help supply replacements for this type of balance but it will have to be a custom order due to the pulley wheel built into the bottom fitting itself, as well as an extended cord travel and a metal channel length ending in 5/8".

In order for me to get this moving for you, can you show us a photo of the metal hook at the end of the pulley cord? We will also need to know the stamp imprinted on the metal channel.

Home Owner from San Francisco

May 22, 2023 10:59 am

Hi Emily,

Thanks so much for getting back to me.

The stamp on the piece says "2630" I unfortunately don't have the clip that goes on the end, nor do I have the spring. Can we try a few different clips. I will obviously pay for them. The windows were bought at Home Depot probably 20 years ago and they say Viking on the locks.When I take the window out of the frame there is nothing on either side of the window (no parts) just the locks at the top. Do I need two channels with springs or just the one? I'm attaching another picture.Not sure if it's helpful or not?

Please let me know if you need anything else.

Thanks so much!

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Emily from SWISCO

May 23, 2023 10:09 am

Oh no! That's unfortunate. I'm afraid we won't be able to proceed without that metal hook. Its identity is very crucial and there are too many others that aren't interchangeable. Do you have any identical windows in the house? If so, we can use that as a reference.

A window should have balances on both sides of the window and we always recommend replacing balances in pairs. As for the top sash guide, our 18-171 looks like a match but take a look at the specifications and see what you think.

Home Owner from San Francisco

May 23, 2023 11:30 am

Hi Emily,

Thanks for the message. We have two other smaller windows that were installed at the same time in the house, same manufacturer. I'm attaching the photos of the clip. I agree with your assessment on the 18-171. Also, just to be clear after reading your website on the channel (metal piece) i remeasured (metal end to metal end) and the piece is 26 3/4" without both plastic pieces in other words. Finally I also agree that we need two balances please. Thanks so much!

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Emily from SWISCO

May 24, 2023 10:40 am

Thank you! This is a huge help. However, I can't promise that our replacements will work for you since your metal channel length differs from ours. I know it may seem like a small measurement but it's important.

With that said, I will email you a purchase link for (2) balances that you can use to place an order on our website. The top sash guide can't be added to this link so don't forget to add it to your cart separately!

Please note, the bottom fittings for the replacements will be winged but that won't affect function. I just wanted to give you a heads-up!