Viking Window Part Replacement

Hi there!

I'm afraid I don't see a previous discussion under this email address so we will have to start from scratch. We can help supply replacements for this type of balance but it will have to be a custom order due to the pulley wheel built into the bottom fitting itself, as well as an extended cord travel and a metal channel length ending in 5/8".

In order for me to get this moving for you, can you show us a photo of the metal hook at the end of the pulley cord? We will also need to know the stamp imprinted on the metal channel. 

Oh no! That's unfortunate. I'm afraid we won't be able to proceed without that metal hook. Its identity is very crucial and there are too many others that aren't interchangeable. Do you have any identical windows in the house? If so, we can use that as a reference. 

A window should have balances on both sides of the window and we always recommend replacing balances in pairs. As for the top sash guide, our 18-171 looks like a match but take a look at the specifications and see what you think.

Thank you! This is a huge help. However, I can't promise that our replacements will work for you since your metal channel length differs from ours. I know it may seem like a small measurement but it's important.

With that said, I will email you a purchase link for (2) balances that you can use to place an order on our website. The top sash guide can't be added to this link so don't forget to add it to your cart separately!

Please note, the bottom fittings for the replacements will be winged but that won't affect function. I just wanted to give you a heads-up!