Viking Window non-tilt balance channel replacement parts need

A quick learner from Home says:
November 19, 2019
the balance channels for my viking non-tilt window are broken and have fallen out. They consist of a metal casing with a spring and rope.

the parts I am looking for go in both sides of the window sash. the part I removed has the numbers 2090-8S1-LG-28 stamped on I (picture included)t. I measured the length to be approximately 21 inches, not including the plastic end parts. with the plastic end parts, the length is approximately 23 inches (picture included)

I also notice a number etched into the metal in between the panes of the glass: Viking L2 14 JUNE2002 13 884463 01 (picture included)

The window sash had a sticker on it with Series: 8300 - AAMA/NWWDA 101/I.S.. 2-97, H-LC40-49X96 (picture included)

Let me know if you need anything else

Mike

Thumbnail of the uploaded file named Balance channel stamped info.jpg
Thumbnail of the uploaded file named Viking window part needed.jpg
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Paul from SWISCO responded:
November 22, 2019

Hello Mike. Our S395-21 channel balance looks similar to yours. It comes assembled with a 19-005 balance top and 15-001 bottom balance shoe. Compare your nylon fittings with ours to see if these are compatible with yours. As for your stamping, since it does not match up with any of our stampings, you will need to weigh your sash on a scale and refer to the sash weight chart listed on the store page. 
21" Series 395 Channel Balance
21" Series 395 Channel Balance
S395-21
$9.38
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