Viking channel Balance retainer

Thanks for writing in! The part you are searching for is the top sash guide. To identify its replacement, I'll need to see a photo of an undamaged guide, removed from the window.

The balance is jammed in the track. Take a look at the video tutorial below for an idea on how to remove the hardware. There is also a video with instructions on how to remove/install top sash guides, you'll find it tagged below this thread.

Thanks! This top sash guide can be replaced with the 18-009. I am confident it should be a match but be sure to review and compare the dimensions below.

This top sash guide is available in black.

Detail of 18-009

Side view of 18-009