Tom from SWISCO responded:
May 20, 2020
Looks like you need a new pivot shoe. I recommend our 15-208. Check it out and tell me if you agree. |
Tom from SWISCO responded:
May 28, 2020
Sure, it's just hooked on. You want to grab the hook firmly with a pair of needle nose pliers to unhook it, but make sure you keep a firm grip. The cord is likely under a lot of tension and it will snap up if you let go if it. Gently raise it up to the balance until it's fully retracted, at which point you can safely let go. |