Viplex window locks

A home owner from Mill Valley CA says:
Hi I have the same problem. Viplex windows installed, they are out of business (Acquired by Home Depot). Need window locks, any ideas?

thanks

Paul
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Tom from SWISCO responded:

Hello, Paul. This looks like a match for our 26-354. Please review it and let me know if you agree.

A quick learner from California says:
I have some Viplex windows that won't stay open after slidinging them all the way open. Is there something I need to do to keep them open?
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Tom from SWISCO responded:

I'm sorry to hear you're having issues with your window. It sounds like a problem with the balance; these are spring loaded assemblies that regulate the operation of your window. When they wear out, the window won't stay up when you open it.

We sell a ton of balances, so there's a good chance that we can help. However I'm not familiar with the Viplex brand and so I don't know what kind of hardware you need. In order to assist you, we will require photos of the balances in question. Please let me know if that would be possible.

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