Viwinco Oceanview double hung pivot bars and sash balances

Question

need 2 pivot bars and two lower sash balances for Viwinco Oceanview double hung impact window, 36 wide by 72 tall. Windows are 5 years old, pivot bar broke and sash balance shoe broken due to operator error.
I am a window install professional and this is for a repair on windows I did not install.

Jasmine · Accepted Answer

Thanks for writing in! I'm sorry to say that we would not be able to identify the replacement hardware you need without seeing clear photos of them, preferably removed from the window. It is important to see the details of the hardware to confirm that we can supply it and that we are supplying the correct replacement.

You'll need to search for a professional in your area that might be able to assist you with completing the repairs. Although, there may be a chance we can provide video tutorials that will walk you through completing the repairs yourself.

Please let me know if you have any questions in the meantime.