WEM-177-1 Glide All

A quick learner from California says:
Hi,I have a very old closet door system. Recently the hardware failed. I can get the rollers on the track but the door wont move at all. I'm thinking that the rollers are not staying in place as I cant seem to get the set screw to hold and there was a metal piece that fell down into the bottom of the door frame. The closet doors are very heavy with mirrors. Also I think I may have broken the bottom glide trying to get the door to move.. the Hardware id#wem-177-1 glide all.Hope you can advise.
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Tom from SWISCO responded:

It definitely sounds like you need new rollers. Before I can recommend anything, I'll need to see a clear picture or the original roller. Seeing it off the door entirely would be ideal, but otherwise we need to see as much of it as possible in one shot. 

A quick learner from California says:
Picture of roller
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Tom from SWISCO responded:

Thank you! This roller looks very similar to our 23-039P. I believe this could be the part you're looking for.

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