Casey from SWISCO responded:
November 7, 2018
Thanks for reaching out to us. We love to help you. In order for us to help you, we need to see some photos of the complete balance from the window. Send us photos of your complete balance system along with some detailed measurements and we will search for some replacement parts. |
Casey from SWISCO responded:
November 8, 2018
I am afraid your photos neglected to upload correctly. Could you resend them to us again? If you are having trouble uploading them onto your inquiry, you may always email them to our email address at help@swisco.com and we will manually upload them for you. Just be sure to reference your inquiry number, D125939. Thank you. |
Paul from SWISCO responded:
November 8, 2018
We can see your photos now, so thank you for that. It appears you will need to go with our S795-28 channel balance with a 28C option and the S795-30 with a 30C option. Both will come assembled with a 1-1/4" wide T-lock shoe. We do want to also let you know that the T-lock shoes are not interchangeable with your old balances. |