Want to place an order of replacement part of this

A home owner from Colorado says:
May 3, 2020
Dear,

I think "31" SERIES 380 CHANNEL BALANCE" or your website of this link https://www.swisco.com/31-inch/pd/Series-380-Channel-Balances/S380-31
looks matching to my one. However, not sure the stamp option.

My window is Milgard Vinyl window.

Can you help me to find the right parts?
Thanks,
DJ
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Tom from SWISCO responded:
May 6, 2020

Hey, DJ. Our Series 380 will not replace this, unfortunately. You have a specific kind of balance that has to be a custom order due to its configuration. The Series 380's cord isn't long enough and it would pull out when you try to close the window for the first time.

We can supply the custom balance, but I would like to know how many you need before we get started. Once I know that, I'll email you a custom order link and price quote for that quantity.
A home owner from Colorado says:
May 6, 2020
Hi Tom,

Thanks for your reply.
I have one broken but want to replace both.
So I need at least 2 of them.

Thanks,
DJ
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Tom from SWISCO responded:
May 6, 2020

Thanks! That's a good idea, we usually always recommend that. I'll send that order link over right now.
31" Series 380 Channel Balance
31" Series 380 Channel Balance
S380-31
$11.30
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