Wayward window balance questions

Question

I spoke to Swisco on Friday regarding a window in our house that has a broken balance. It appears that the balance I need is the S770-30C which is back ordered. When I was researching what balance I needed, I ended up having the shoe from the other side rocket up the channel and get lodged on a screw halfway up. When I watched the video on your website, there appears to be a cutout to get the shoe out of the channel that doesn't exist on my window. The screw will not back out or go in any further and the shoe is lodged pretty tightly.

Steve recommended that I email you pictures for advice prior to making a cutout in the channel to get the shoe out so they are attached. My questions are the following:

1) When is the back ordered balance expected to be in stock?
2) Do you have recommendations for getting the shoe unlodged?
3) Do you have any insights on the purpose on the screw in the channel?

Thank you.

Joe

Paul · Accepted Answer

Hello! As of my posting this, our S770-30 balance with a 30C option is in stock. To un-lodge the shoe, place a flat head screw driver in the metal center cam and turn it to release it. Finally, the screw in the center of the track is an adjustment screw for the side window rails to bring in when installing a window. That way there is no gap on the sides of the sash to the window tracks.