We have a Patio Sliding Door...
Hey there,
Thanks for writing in! I'm sorry to hear you are having trouble lifting the door to remove it from the frame? Have you tried adjusting the rollers so that you can get more clearance? If so, please provide a detailed explanation on the issue you are running into when attempting to remove the door.
Take a look at the video below for a tutorial on how to remove sliding glass door rollers. I hope this helps!
We may be able to help but we would need to see detailed photos of your roller fully removed from the door to compare to our inventory. See the video Jasmine included in her last response above. In the meantime, you're welcome to look through our selection of dual rollers here.