The picture is the front and back of the T-Balance Shoe from one of our windows. We have MANY that have "released" from the metal U channel spring. The length is 2" and the width is 1 3/8". I'm not sure if the 1 1/4" item you have is the correct replacement and not sure of the difference between the closed and open versions.
Thanks, Steve
Hi Steve, thanks for writing in. Unfortunately we won't be able to replace your T-Lock shoe with one of ours because of an important stylistic difference. The indentation you see on yours is absent in ours, and thus will not function properly with your channel balance. If you're interested in replacing the whole channel balance we could assist you with that! In that case I would need to see the stamp on the metal channel, along with the hook or clip at the top.
