What does the hook in my channel balance attach to?

A quick learner from Santa Cruz, CA says:
Hello: Does the hook in the channel ballance just hook into the oval hols in my window sash or so I need attach some type of plastic hook on my sash to catch the chennel ballance? Right now, my sash only has a slanted part at the very top (veritcal slide) and an oval hold near the bottom (on both sides of course).

Profile picture of Paul
Paul from SWISCO responded:
Thanks for posting. Actually, the balance should hook in a hole punched in the middle of the main sash track, not on the sash itself. Please refer to the video below on how to install a channel balance in a non-tilt window.

Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 4-7 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at 856-317-6263 or at help@swisco.com.