What is this part and I need two of them

Home Owner from Chandler, AZ

Hello,

I discovered this broken piece on my non tilting window that wasn't working

properly. The metal part is 33" long not including the plastic pieces on both ends. As you can see the insides are old (house is about 20 yrs). I may even consider replacing the same piece in the window on the other side of the room. What can you tell me from these photos? Let me know if I can do more.

Thank you,

Helmut

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8 Replies
Casey
Casey from SWISCO
SWISCO
Expert

Hi there, thanks for writing in. It looks like you have a channel balance. In order to identify the correct replacement part, I will need to see clear images of the plastic shoes at either end of the metal channel. Thanks! 

Home Owner from Chandler, AZ

Thanks for responding so quickly. Please let me know if the attached photos are not good enough to view.

Thanks,

Helmut

4 user uploaded images
Casey
Casey from SWISCO
SWISCO
Expert

Thanks for getting back to me, these are perfect. It looks like you could have either our S380-33 or S385-33 with the 3250 stamp option. The difference between the Series 380 and the Series 385 lies in the depth of the shoe. Take a look at the picture below for more detail. Once you have determined this dimension you should be able to select the appropriate balance. 

Comparison of the S380 and S385 balance shoes.
Comparison of the S380 and S385 balance shoes.
Home Owner from Chandler, AZ
I've done the measuring and it looks like I have the s385 model. I need two at least. Can you give me a quote on the cost of 2, including shipping to Chandler, AZ?
Casey
Casey from SWISCO
SWISCO
Expert

Sounds great! All of our pricing and shipping information can be found on our website. You can click here to go to the product page. 

 
Home Owner from Chandler, AZ

I appreciate your assistance in helping me find exactly what I need. Thank you. One last question, are the plastic pieces for each end included with each metal piece?

Helmut

Casey
Casey from SWISCO
SWISCO
Expert

It's my pleasure! And yes, the plastic shoes are included with the metal channel. Thank you for choosing SWISCO.com, we really appreciate your business. 

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