Jasmine from SWISCO responded:
March 7, 2023
Thanks for reaching out. The part pictured in your hand is the link assembly, which is not often sold separately. This part is also not compatible with the 38-209 you purchased. It looks similar to what's on our 38-205 but is different. It would help to see the rest of your hardware removed from the window. This will help us to see the parts clearly and without obstruction so that we can confirm if this or another replacement would be suitable. |