What replacement part(s) should I get?

Question

The pulley on a window balance broke (see photos). The balance is 17 inches long and most closely matches the S770-17 part. Is there a better matching replacement part? Looking at the photo, it looks like I'd need to drill out the rivet at the top end and move the hook from the broken unit over. Would it be easier to just replace the broken pulley? Do you sell the pulley assembly separately? If not, does the "UB 16D" code on the balance indicate a 16 lb load?

User submitted photos of a window balance.

Paul · Accepted Answer

I'm afraid the pulley assembly is not available separately. Funnily enough, a stamp of "16" does not indicate a load of 16 pounds by itself, but the "D" indicates that it can support 16 through 19 pounds. That's just a coincidence though. There is no literal correlation between the actual number and how much weight the spring supports.

We can actually custom make an S770-17 balance for you that uses a 19-029 clip, if you'd like. That way you don't have to drill anything out. Just let me know how many you need!