Which is the Correct replacement balance?

Home Owner from Idaho

Sep 13, 2020 8:12 pm

From looking At the info on your site it appears that the correct replacement part will be series 385. The window weighs 18.5 lbs. Is this the correct part?

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5 Replies

Tom from SWISCO

Sep 16, 2020 1:08 pm

As long as you have a 19-005 top and 15-004 bottom nylon fitting, then the Series 385 should work fine. The problem is that we don't have a stock option that can support 18.5 pounds, so this may need to be custom made.

Please give me a little time to look into whether or not we can bring in a balance that strong and I will get back to you ASAP. In the meantime, can you tell me how many you need?

Tom from SWISCO

Sep 16, 2020 3:03 pm

Okay, we can definitely supply this balance. I just need to know how many you need. Once I have that, I'll email you a purchase link and price quote that you can use to place an order on our site.

Home Owner from Idaho

Sep 16, 2020 3:24 pm

Thanks for your reply. I would use two of them so I can replace the broken balance and the Functioning one on the opposite side of the window

Tom from SWISCO

Sep 17, 2020 9:55 am

Sounds good. I'll send out that purchase link now.