White Tip for my Balancers?

A home owner from Ypsilanti, MI says:
I had an honest window sales person tell me that I just needed new spiral balancers instead of replacing the windows. He told me I needed Series 600 27" spiral balancers for 2 Alcoa windows.

I found the parts on your website: 27-inch/pd/Series-600-Spiral-Balance/S600-27

However my current "tip" does not appear to be black, red or blue. It looks to be White so I'm not quite sure what to order. I've attached a picture (not the best) for you to look at.

Any help you can provide is very much appreciated.

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Tom from SWISCO responded:
I'm afraid your images didn't come through, but we may not need them. Can you tell me instead how much your sash weighs? You can determine this by weighing the sash on a scale. From there, we can recommend the color tip option that will best work for your window!
A home owner says:
Thanks Tom.

It weighs 18 lbs. What color do you suggest?

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Paul from SWISCO responded:
Thanks for getting back to us. I think a Red Tip would be best for you in this circumstance. Two S600-27 balances with Red Tips can carry a window sash weight range of 7 through 29 pounds.
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